Frequently Asked Questions
How do I order the Rewards Card to give to my employees or customers?
Are there any limits for Corporate Rewards orders?
After I place my order, how soon will it be shipped?
How will the Rewards Card be packaged?
Can U.S. Bank add my company logo to the Rewards Card?
Are my Rewards Cards ready for use?
What happens if I purchase more Rewards Cards than I need, can I return any unused portion?
What is the U.S. Bank Rewards Card and how is it used?
Where can the U.S. Bank Rewards Card be used?
Is the U.S. Bank Rewards Card a credit card?
Do I need to sign an agreement?
What do I do if my Rewards Card doesn’t have enough money on it for my purchase?
How do I ensure that my Rewards Card will be accepted at restaurants, hair salons and other service locations?
Buying gas?
What happens if I need to return an item?
What if a purchase is declined?
Does my U.S. Bank Rewards Card have an expiration date?
How do I check the Rewards Card balance and access customer service?
What happens if my Rewards Card is lost or stolen?
What if I want to make an Internet, mail or phone order purchase?
Ordering
How do I order Cards to give to employees or customers?
Go online at usbankrewardsconnect.com. Complete the company profile, place your order and accept the Terms and Conditions. We accept debit and credit cards from Visa® or Mastercard®. Also, you can pay with a U.S. Bank checking account, ACH (can take up to eight days for payment to be verified) or remit a check to pay for your purchase.
NOTE: You must be an authorized signer on the U.S. Bank checking account. If you are not an authorized signer, the authorized signer on the checking account is required to send an email to [email protected] granting permission to debit the checking account for this order. Please include the order number in your response.
Are there any limits for Corporate Rewards orders?
No minimum order required. You may load each card in the amount of $25 - $1,000.
After I place my order, how soon will it be shipped?
Timing from order origination to delivery is estimated to be 7-10 business days depending on the payment method chosen. Please allow extra time during the November/December peak holiday season. Cards can only be shipped to U.S. locations.
How will the Rewards Card be packaged?
Your Rewards Card purchase will come packaged in a #10 envelope, affixed to a card carrier with the cardholder agreement and helpful usage tips included inside the package. Be sure to provide these documents to the Rewards Card recipient.
Can U.S. Bank add my company logo to the Rewards Card?
Yes. Your company logo can be imprinted in the upper portion of the Silver Sparkle or White/Gray card plastics only. Please allow 5 extra business days for set up. Additional fees apply. For additional information about this feature, please email an inquiry to: [email protected].
Are my Rewards Cards ready for use?
No. Recipients must call 855-274-9934 to activate their cards.
What happens if I purchase more Rewards Cards than I need, can I return any unused portion?
Purchaser should accurately forecast the quantity of Rewards Cards that are needed. All sales are final. Once cards are issued and distributed to you, they cannot be returned for credit.
Basic Product Information
What is the U.S. Bank Rewards Card and how is it used?
The U.S. Bank Rewards Card is a Visa prepaid card issued by U.S. Bank National Association that is loaded with value and given to you as authorized and determined solely by an organization on a loyalty, award or promotional basis. The U.S. Bank Rewards Card cannot be purchased by a general consumer.
Where can the U.S. Bank Rewards Card be used?
The U.S. Bank Rewards Card is available for use at any retailer in the U.S. and District of Columbia that accepts Visa debit cards. You will not be able to use the U.S. Bank Rewards Card for ATM withdrawals.
Is the U.S. Bank Rewards Card a credit card?
No, the U.S. Bank Rewards Card is a prepaid Visa debit card that carries a fixed amount of funds determined at the time of issuance. Each time the Rewards Card is used, the purchase amount is deducted from the balance. Additional value cannot be added to your Rewards Card.
Do I need to sign an agreement?
No, but you will have to accept the terms and conditions of the Rewards Card to submit your order. It fully explains the use of the Rewards Card.
Using the U.S. Bank Rewards Card for Purchases
What do I do if my Rewards Card doesn't have enough money on it for my purchase?
If there is not enough money on your Rewards Card to cover the full amount of a desired purchase ask the merchant to split the transaction between the remaining balance and another form of payment. Tell the cashier how much money is on your Rewards Card since many merchants cannot determine the remaining value on your Rewards Card.
How do I ensure that my Rewards Card will be accepted at restaurants, hair salons and other service locations?
Most restaurants, salons, and other service locations assume you will be adding a tip to your tab. You can ensure your Rewards Card will be accepted by making sure your Rewards Card's balance is 20% greater than the purchase amount. The actual tip that you enter on the receipt will replace the assumed 20% tip when the transaction is applied to the Rewards Card.
Buying gas?
Pay inside for gas purchases. Do not pay at the pump. Always tell the operator how much you would like taken from your Rewards Card.
What happens if I need to return an item?
Merchandise returns and refund policies vary by merchant. If a credit is issued to your Rewards Card, the credit may not be added to the available funds for up to seven business days. Check your balance regularly to determine when your Rewards Card has been credited for the return.
What if a purchase is declined?
Your Rewards Card's available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on your Rewards Card and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that use of the U.S. Bank Rewards Card at some merchants - for example, restaurants, mail-order companies, and cruise lines - requires the Rewards Card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses.
Does my U.S. Bank Rewards Card have an expiration date?
Yes, your Rewards Card plastic does expire, however your funds do not. The expiration date is indicated on the front of your Rewards Card
Customer Service
How do I check the Rewards Card balance and access customer service?
Web: Balance information and transaction histories are available 24 hours a day, free of charge, online at usbankrewardscard.com.
Phone: Telephone customer service is available 24 hours a day at 855-274-9934.
What happens if my Rewards Card is lost or stolen?
You must call 855-274-9934 to report the card as lost or stolen. You will be required to provide your name, Rewards Card number, original value, and transaction history. The Rewards Card will be replaced for a fee of $15.00.
What if I want to make an Internet, mail or phone order purchase?
Internet, mail or phone order purchases may require that we have the name and address of the Rewards Card owner on file. If you wish to make an Internet, mail or phone order purchase, you will need to go to usbankrewardscard.com and enter your name and address prior to performing an Internet, mail or phone order transaction.
